GEPCO Helpline List of Important Numbers 2024
If you’re residing in the Gujranwala region and encountering any issues with your electricity service, the Gujranwala Electric Power Company (GEPCO) has got you covered.
With a dedicated helpline and numerous services aimed at enhancing customer satisfaction and resolving issues promptly, GEPCO ensures that power disruptions don’t throw your day off balance.
Therefore, if you have any complaints regarding electricity services or Gepco online bill, you have the option to either visit the GEPCO office or get in touch with the support numbers at +92-55-9200504, +92-55-9200516, or +92-55-9200592.
Call the GEPCO Helpline
You can also dial the GEPCO Universal Access Number (UAN) at 118 or 055-9200519 to register your complaint. Ensure you provide specific details about the issue, your account information, and contact details during the call.
GEPCO Helpline Contact Numbers for Hafizabad
| Designation | Contact Number |
|---|
| XEN Hafizabad | 3330772290 |
| SDO HFD-1 | 3330772292 |
| SDO HFD-2 | 3330772293 |
| SDO HFD-3 | 3330772294 |
| SDO HFD-4 | 3330772295 |
| RO Hafizabad | 3330772291 |
GEPCO Helpline Services
GEPCO services a significant part of Punjab, including Gujranwala, Hafizabad, Sialkot, Narowal, Mandi Bahauddin, and Gujrat. To cater to the needs of its vast customer base, GEPCO provides a robust helpline service, equipped to handle various customer concerns ranging from power outages to billing inquiries.
1. Reporting a Power Outage
GEPCO’s 24/7 helpline is always ready to assist. Power outages can be promptly reported, ensuring that the disruption is logged and addressed by the technical team without delay.
2. Helpline Numbers
- Main Helpline Number: The primary contact number for all urgent queries and reports is 118.
- Additional Contact Numbers: If you cannot reach the main helpline, alternate numbers are available:
- +92-55-9200504
- +92-55-9200592
- +92-55-9200516
3. Physical Address for Direct Queries
For those who prefer in-person communication, you can visit the GEPCO Headquarters at:
- GEPCO HQ, 565-A, Model Town, G.T Road, Gujranwala.
4. GEPCO Response Unit
Known as the GEPCO Response Unit, this customer service center is designed to offer comprehensive support in various areas, including:
- New connection procedures
- Issuance of duplicate bills
- Payment modes and options
- CNIC registration
- Complaint registration
- Details on electricity tariffs
- Net metering
- Load shedding schedules
How to File an Online Complaint with GEPCO
GEPCO also provides an easy-to-use online platform for lodging complaints:
- Step 1: Go to the GEPCO bill website and navigate to the E-Complaint section.
- Step 2: Fill in the complaint form with necessary details such as your name, email, cell number, city/circle, division, nature of your complaint, and your electricity connection ID as your reference number.
- Step 3: Provide a brief description of your issue.
- Step 4: Submit your complaint to initiate the resolution process.
What to do After Register your GEPCO Complaint?
After registering your complaint through any of the above methods, be sure to follow up with the GEPCO Helpline to inquire about the status of your complaint. You can do this by calling the helpline, sending a follow-up email, or visiting their offices for an update on the progress of the resolution.
Conclusion
GEPCO is committed to providing reliable and efficient customer service to ensure that your electricity needs are met with minimal hassle. Whether through a call, an online form, or a visit to their office, GEPCO ensures that every customer in the Gujranwala region has access to prompt and effective service solutions.