GEPCO Complaints Register Online

Electricity-related issues can often be a source of frustration for many of us. However, the GEPCO complaints registration process offers an efficient and prompt way to address your concerns.  

GEPCO Complaints

How to Register Complaints About Gepco Services?

Here is a detailed step-by-step guide to help you register your GEPCO complaints about GEPCO online bill and services online.

Step 1: Visit the GEPCO Website

The first step is to open your web browser and visit the GEPCO website. You can do this by typing “www.gepco.com.pk” in the address bar and hitting Enter.

GEPCO website

Step 2: Locate the E-Complaint Form

Once you are on the GEPCO homepage, look for the E-Complaint Form link in the “Customer Service” menu. This link is usually located on the left side of the homepage. Click on the link to proceed to the complaint form.

GEPCO complaints registration

Step 3: Fill Out the GEPCO Complaints Form

You will now see the complaint form that you need to fill out. Provide the following details accurately on your Gujranwala electricity bill:

GEPCO complaints registration form
  • Your Personal Information: Start by entering your name, email address, and cell phone number in the respective fields. Ensure that the information you provide is correct and up to date.
  • City or Circle Information: Select your city or circle from the options provided in the drop-down menu. This helps GEPCO direct your complaint to the appropriate regional office.
  • Division Information: Similarly, select the division that corresponds to your area from the provided options. This ensures that your complaint reaches the relevant department within the GEPCO structure.
  • Complaint Nature: Choose the nature of your complaint from the options listed. This could include issues related to billing, power outages, meter faults, or any other electricity-related problems you might be facing.
  • Reference Number: If you have any reference number related to a previous complaint or communication with GEPCO, enter it in the designated field. This can help in tracking the history of your complaint.
  • Description of Complaint: In a few words, briefly describe your complaint. Provide relevant details such as the duration of the issue, the specific problem you are facing, and any other pertinent information that might help GEPCO understand the situation better.

Step 4: Review and Submit the Complaint

After filling out all the necessary details, take a moment to review the information you have provided. Ensure that all the information is accurate and complete. Once you are satisfied, click on the “Register Complaint” button at the bottom of the form.

Step 5: Confirmation Message and Tracking Number

Upon successfully submitting your complaint, you will receive a confirmation message on the screen. This message will contain a unique tracking number for your complaint. Make a note of this tracking number as you will need it to follow up on your complaint in the future.

Step 6: Follow Up on the GEPCO Complaints

To check the status of your complaint, you have two options:

  • Call the GEPCO Helpline: You can call the GEPCO helpline number, (800) 397-6767, and provide them with your tracking number. The customer service representative will assist you in understanding the current status of your complaint and provide any additional information you might require.
  • Check Online: Alternatively, you can visit the GEPCO website again. Look for the “Complaint Status” link, typically located on the left side of the homepage. Click on this link and enter your tracking number when prompted. This will provide you with the latest updates on your registered complaint.

FAQs

You will need to provide the following information when registering a complaint:

  • Your name
  • Contact number
  • Email address (optional)
  • Consumer number or reference number (found on your electricity bill)
  • Detailed description of the complaint
  • Any relevant attachments (e.g., copies of bills, photographs of meter, etc.)

The time taken to resolve a complaint can vary depending on the nature of the issue. Generally, GEPCO aims to resolve complaints within a few working days. However, some issues may take longer to address, and you will be updated on the progress through the contact details you provided.

You can register various types of complaints online with GEPCO, including issues related to power outages, billing discrepancies, meter faults, voltage fluctuations, new connections, and other service-related concerns.

Yes, GEPCO encourages customers to provide feedback on their complaint resolution process. After your complaint is resolved, you may receive a request for feedback via email or SMS. You can also provide feedback directly on the GEPCO website.